Frequently Asked Questions

1. How do I know that you are a reliable business?

Swing’em Again Golf has worked with over 5,000 golf shops and 10,000 golfing public members since its inception. Our team prides themselves on providing quality service, advice and expertise. We encourage you to reach out for a referral to hear about our customers experience with us.

2. Why should I entrust you to purchase my clubs?

We have built and continue to grow our trade-in business by having satisfied and exceeded the expectations of thousands of customers over the past 20 years. Repeat customers have partnered with us to help them accept Trade-ins and manage their excess shop inventory season after season.

3. Can you explain how the process works?

Simply input the clubs that you would like to obtain the value for on the trade-in page to sell us. After selecting continue, choose you desired payment, fill out your shipping address, and select how many pre-paid labels you will need to ship your clubs and your mailing labels will be emailed to you. Print out your label(s), place it on the box and either drop the box off at a FEDEX location or schedule a pick-up.

4. Are there any shipping and handling fees?

Shipping is FREE if you are a Golf Pro or Golf Shop Operator. If you are the Golfing Public, shipping is also FREE for any transaction that totals over $100. A $10 S/H fee will be deducted on transactions less than $100.00.

5. What if I don't see my club on your list, will you still accept it?

Yes, in most cases. Keeping our database updated with the variety of clubs manufactured can be challenging. We will determine the value of an unlisted club on an individual basis. Occasionally, unlisted clubs are not deemed acceptable. If you don't find your club listed, simply send us an email at purchasing@swingemagaingolf.com and we will personally notify you with the value.

6. When can I expect payment for my clubs?

You’ll receive an email confirming receipt of the shipment to our facility. From the shipment date of arrival, your trade-in will be processed and your check payment will be mailed within 5-7 business days. If there are any payment discrepancies, our customer service team will communicate the details along with the updated value of your trade-in. If your trade-in value has been reconciled, an email will be sent when payment has been mailed from our corporate accounting office.

7. What happens if you feel that my clubs were not described accurately?

Swing'em Again Golf reserves the right to adjust pricing without notice based on inaccurate condition ratings that are submitted on our website. This is not a common occurrence but at times there are rather large discrepancies. Common sense should prevail. Please view our Club Condition Image Table.

8. Do you accept brand new clubs?

Yes. In order for your club to be considered new, all accessories (head covers, wrenches, etc.) that came with the shrink wrapped club originally will need to be included or the club will be placed in the excellent category. Also, it can not show any wear from being hit in a store, on a simulator or outside on the range or course. If the club appears to be a 'demo' it will be placed in the 'good' category.

9. Does the condition of my club matter?

Yes. As part of the Club Quote Process you must select the condition of the club from a drop down menu. Ratings are determined on a scale that ranges from new to fair. Poor clubs with excessive wear will not be accepted. Click here for specifics on club conditions and the type of clubs that are not accepted.

10. What type of iron set make up's do you accept?

Iron sets must consist of at least 5 sequential clubs with matching shafts and a pitching wedge.

11. What if my clubs arrive and the condition is unacceptable?

If your club arrives and does not meet our acceptance criteria we will do one of the following:

1. Return the product to you - Return shipping charges will be charged to your account.
2. Disposal of the club if it is of no value and you agree to its disposal.
3. Repair the club with your authorization and deduct the cost of the repair from the original value.